Glossary of Key Terms

• Active Listening: Paying close attention to what someone is saying, understanding their message, and responding thoughtfully.

• Cultural Competency: The ability to understand and interact effectively with people from different cultures.

• Documentation: The process of recording patient information, including medical history, treatments, and observations.

• Effective Communication: The clear and accurate exchange of information between individuals.

• Electronic Health Records (EHRs): Digital systems used to store and manage patient health information.

• Feedback: Constructive criticism or praise given to help improve performance.

• Non-verbal Communication: Communicating without words, such as through body language and facial expressions.

• Patient-centred Care: Providing healthcare that is focused on the needs and preferences of the patient.

• Teamwork: Working together with others to achieve a common goal.

• Verbal Communication: Communicating through spoken or written language.